Service Cancellation & Refund Policy

Last updated: August 19, 2021

Thank you for visiting this page.

If, for any reason, You are not completely satisfied with our services, We invite You to review our policy on refunds and reschedule of the service.

The following terms are applicable for the deep cleaning services, that You booked with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund and Service Reschedule Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Infinite Xtensions and Services LLP, Mumbai.

• Goods/Services refer to the service offered.

• Orders mean a request by You to book the service from Us.

• Website refers to Deep Clean Mumbai, accessible from https://deepcleanmumbai.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order 1 day prior to the service, without giving any reason for doing so.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By phone/whatsapp number: 7778889994

We will reimburse You no later than 7 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Refund

In order to get the refund, please make sure that:

• You will inform us about the service cancellation, atleast 24 hours prior to the service execution date

Condition for Reschedule the service

• If you want to reschedule the service, from the actual date of the service to another, you will need to inform us atleast 24 hours prior to the date of service execution.
• If you are not satisfied with the service, or cleaning of any section of the property is pending, you can request us to reschedule the job. However, time to launch such complains, and request for the reschedule is, limited to 48 hours post service execution. Post 48 hours, no complain and request will be entertained.

All clients need to ensure that they will keep their valuables in the vaults/ cub boards. All the small jewellery should be kept inside the lockers since they may go in scrap or garbage due to vacuuming. Infinite Xtensions does not take any responsibility of such complaints or missing items. In addition, Clients do need to ensure that they have done the security check of all the people who have come for the cleaning. No complaints will be entertained and Infinite Xtensions holds no responsibility for any missing thing or valuables from the house.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By phone/whatsapp number: 7778889994